Relationship Management

An important aspect of utilizing the offshore/onsite outsourcing business model is to have a relationship manager as the liaison between the client and the offshore contractor. As part of the Offshore Development model, the relationship management is the most integral and critical function for planning and implementation of the offshore development activities. AIS have offshore delivery capabilities through the established business relationships with Software Development companies in India. AIS has successfully provided and performed the Relationship Management role between Canadian companies and India based IT Consulting companies. Recently, AIS assisted a major Canadian Asset Management company to engage a large Indian IT Software Company for software development activities for a major project by providing a senior manager from AIS acting as the Relationship Manager for the Canadian company.

The main responsibility of the Relationship Manager is the overall project management for both the Client company in Canada and the IT Consulting Company in India are performed as transparently as possible. Any offshore outsourcing project will start with the Knowledge Acquisition Phase (KAP) for the offshore company to gain knowledge on the Client Company's business and technical requirements. A well experienced Relationship Manager can be very useful at this stage to plan the KAP activities for both the offshore company and the client company for effective resource utilization on both side.

Following the KAP, the project life cycle phases are followed based on the specific project requirements and the Relationship Manager is responsible to plan and implement these phases in coordination with the Program Managers from the client company and the offshore development company.

Please contact AIS for further information on Offshore Development projects.