Telecom
Telecommunications business processes are inherently very complex and involve very high volume transactions. From initiation through to completion, they must be consistent and capable of being monitored and audited. AIS process automation technology can provide the core, underlying infrastructure for all operational support systems, in particular the processes of Order Handling, Provisioning and Customer Care and Billing.
AIS has automated many processes for telecom organizations, such as those outlined below:
- Order Management and Provisioning
- Customer Service & Correspondence Handling
- PBX Sizing & Configuration
- Procurement/Accounts Payable
Call Centre Management
- Development of Interactive Voice Response (IVR) applications
- Integration of products - TAPI server, Symposium Call Centre Servers, CT Connect, Open IVR, Symposium agent
- Production of complete user interfaces
Network Management & Support
- Network Planning, services, Management and Support of LAN/WAN, VPN, ATM, Frame Relay, ISDN, Routers, Switches and Hubs for data and voice networks in wire line, wireless and IP environments.
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